Privacy policy
Last updated: May 2026
We respect your privacy and handle personal information in accordance with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth).
What we collect
We collect information you give us when you place an order, create an account or contact us, including:
- Name, email address, phone number and delivery address
- Order history and payment confirmations (we do not store full card numbers)
- Trade account details (trading name, ABN) where applicable
- Site usage data via cookies and analytics tools
How we use it
- To process orders, payments and deliveries
- To send order updates, tracking and customer service responses
- To send marketing communications, where you have opted in
- To improve site performance and product range
- To meet legal, tax and compliance obligations
Who we share with
We only share personal information with third parties where necessary to deliver our service, including:
- Shopify (payments, checkout and order management)
- Couriers and freight carriers (delivery)
- Email and analytics providers (operations and marketing)
- Government, regulators or law enforcement where required by law
We do not sell your personal information to third parties.
Cookies
We use cookies and similar technologies to keep your cart, remember preferences and measure site performance. You can disable cookies in your browser, though some features (cart, checkout) may not work.
Marketing
We'll only send marketing emails if you opt in. You can unsubscribe at any time via the link in any email, or by contacting us.
Storage and security
Personal information is stored on secure servers operated by reputable providers including Shopify. We take reasonable steps to protect it from misuse, loss, and unauthorised access.
Access and correction
You can request access to or correction of the personal information we hold about you by contacting us. We'll respond within a reasonable time.
Complaints
If you believe we've breached the Australian Privacy Principles, please contact us first. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC).
Changes
We may update this policy from time to time. The "last updated" date at the top reflects the current version.